Business

Value, Meaning, and the Economic Crisis


EDITOR’S NOTE: This essay is reprinted with gracious permission from the author and from Newington-Cropsey Cultural Studies Center, who originally published it in American Arts Quarterly, Spring 2009, Volume 26, Number 2.

The recent catastrophic bubbles [of 2008] in the electricity, oil, housing, and financial markets bring home to us that the relationship between physical reality and the signs, values, and meanings we give to it can be wildly unstable. In many countries past and future (Germany between the wars, Zimbabwe today), galloping inflation taught the population that their currency was just paper and that a loaf of bread could be twice as expensive in the evening as it was in the morning. The dollar, euro, yuan, and pound have been relatively stable, and this fact perhaps lulled us into a false sense of security in the belief that generally things were worth what they claimed to be worth, that the label matched the product, that the word matched the action, that the idea corresponded to the thing.

That faith has now been shaken, but there is what pundits call an upside: we are forced to reconsider the whole question of what value is, what meaning is, what the word reference itself refers to. These questions are of fundamental importance to artists and always have been, for the forte of artists has always been to make something supremely valuable and meaningful (and, they hope, expensive) out of the cheap and meaningless raw materials of sound, paint, words, stones, and bodily gestures. The everyday revelation of new bubbles and Ponzi schemes compels us to ask not only how a financial bond can really be cashed in and how a currency is backed, but also how we know that a so-called virtuous act really is good, how we know a scientific theory really explains the facts, how a painting or poem can be said to be genuine, beautiful, true.

Let’s explore one set of theories about the evolution and foundations of meaning, value, worth. I will be drawing on many sources – anthropological, biological, economic, neuroscientific, mythological, linguistic. I take full responsibility for any personal oddities in the way I have recombined the existing scholarly materials. First, some etymology. The word value comes from a root that also gave us valid, valor, avail, convalesce, equivalent, valence, and wield. All these words imply a sort of “putting your money where your mouth is,” a “stepping up to the plate,” a keeping of promises, a fair trade, healthy strength, the buck stopping where it should. But the word value is used correctly in a huge variety of contexts, implying that those contexts may not be as comfortably separate as we would like to think. It can be used of a banknote or financial contract, the price of a retail item, the content of an algebraic sign, the result obtained from an experimental measurement, the principle behind a virtuous act, the shade of a color in a painting or the quality, and beauty of an important work of art.

The words mean and meaning have many guises: a mean person is a stingy one, a mean repast is poor and unsatisfying, but the way we make something happen is the means by which we are able to do so, and a wealthy person is a man of means. If our behavior is neither passive nor violent but prudent, just, and wise, then we are following Aristotle’s noble ethic of the Golden Mean between the extremes. A word is not just a vibration in the air, but means something, and life is not worth living if it has no meaning. The word mean, then, spans a whole nested set of meanings from the lowest and meanest to the highest and most meaningful. It is a connector, a rope or string that links all the beads of signification and pricing and ability to accomplish what has been proposed.

The word mean is used in law to distinguish whether an arrestee meant to injure the victim – i.e., whether or not he was free to do the act and intended to do it, the key elements of moral judgement. Meaning is the central issue in the fields of linguistics and semantics, and the crux at the core of all contemporary philosophy. The meaning of a will or contract is crucial to all property relationships. The meaning of life is the heart of all religion. The meaning of a scientific formula, the meaning of a newly excavated inscription on a stele from an unknown civilization, the meaning of a strange cloud formation, the meaning of Gloucester’s attempted suicide in King Lear, and the meaning of the egg in Piero della Francesca’s Madonna and Child with Saints (Brera Altarpiece, 1472–74) are all valid uses of the word meaning (note that I need the word valid to make this point).

The simple word good, too, shares in this strangely useful variety of meanings – a good banknote, a good act, a good use of a word, a good theory, a good poem are all good. The Anglo-Saxon word for good is the same word as the word for God in that ancestral language. In these words, the collective wisdom of the Indo-European family of languages can be seen at work. (The etymologies of other language groups show a similar set of metaphors and logical connections.) One surprising element of that wisdom is that it draws together fields of thought often treated as entirely separate. The great American philosopher C.S. Peirce made important distinctions in this whole realm of signs, but our language itself is content to use the same words for this huge mixed set of economic, linguistic, moral, cognitive, and aesthetic significations.

So there is some justification in thinking that a careful look at where our economic meaning and value system has gone out of whack may yield valuable lessons to us as artists, language-users, and moral beings. In all these meanings, there is implied a basic bond between the immortal label and the temporal, volatile, labile matter of what it labels, between the person’s name and the enfleshed human being, between the moral intention and the act, between the face value of a coin and the intrinsic value of its metal, between the description and the reality, between the work of art and the world. When that bond is disastrously broken in one case, it may cast light on how the bond can break in others, and teach us how to keep the bond strong. Note, again, that the word bond itself, which demanded to be used here, is another of those words. Chemical bonds, government bonds, legal bonds, the bonds of brothers and sisters, the marriage bond, the bond of divine covenant are all bonds.

How can the bond break? To answer this, we must first inquire how it got made in the first place. Perhaps a good starting point would be to look at the emergence of meaningful action among animals and early humans. In mating rituals and ranking contests in animal species, we find symbolic gestures and behaviors that express the intention to mate or enter into a contest (sometimes both, resolved in symbolic displays, like the triumph ceremony of graylag geese). Trading and trusting coalitions also require such signals. In order for these signals to be believable, they must be what ethologists call “costly.” Though they may not cost as much as rape or overt battle to the death or risky robbery of resources, they are still expensive. They are sacrifices, paid in terms of scarce metabolic energy, the development of bodily pigment, antlers, decorative feathers, and nervous tissue to control the song or dance of the animal. Animals, and we, communicate by sacrifice, and we trade for what we want by being prepared to give up something we already have. The things that are traded – the proffered food of the male for reproductive access to the female, the pack leader’s status for the follower’s membership in the pack, the sentinel meerkat’s safety for the preservation of her genes among her kin – are thus equivalents for each other, and they make up a relationship of worth or value.

When evolutionary anthropologists try to date the emergence of language among our ancient ancestors, they look for signs of artificial sacrificial behavior. It seems that human, conscious self-awareness, the recognition and performance of sacrificial behavior as such and its transformation from a hardwired signaling device into a culturally rehearsed and agreed upon ritual, and the origins of language, are all intertwined. As humans, we no longer trade just with each other but with the gods or God – i.e., with whatever out there gave us what we have and are, and perhaps can give us what we want. The great old religious myths of the creation – and of the awakening of human beings to what they are – seem to be regaining a great deal of respect for their wisdom, as so many of them root the origin of the word in the rituals of sacrifice.

Among humans, sacrifice has a peculiar element, which we might call “commutation”: every sacrifice is an act that, in other circumstances, would be a crime of violence, waste, imprudence, or impurity, but which is excused on the grounds that it commemorates and expiates a previous sacrifice, in which some much more bloody violence or costly loss was required. Each new sacrifice is a little ascent on the Maslovian pyramid of valued goals, its purpose a little more intangible, intellectually demanding, ambiguous in form, rich in significance, inclusive in sympathy. We sacrifice first for survival, then for sustenance, then for power, then for status, then for love, then for spiritual transcendence. And as we do so, the actual demands of the deity to whom we sacrifice are tempered and gentled. The capital punishment for the disobedience of Adam and Eve is commuted to pain in childbirth (presumably because of the enlarged braincase of the newly human infant) and the need to work for a living (presumably because humans can and must take thought for the morrow). The punishment for Cain’s sacrifice of his brother Abel to God is commuted to a sign of his eternal homelessness, the human fate. Abraham is allowed to sacrifice a ram instead of his son, who was due to the Lord. Instead of a whole firstborn son, only a shred of flesh from the foreskin need be given. Later, the prophets tell us that God prefers the benevolent moral sacrifice of philanthropy over the meticulousness of ritual, and the generativeness of mercy over the strictness of justice, and so human blood sacrifice is gradually amped down physically and amped up morally until it becomes love for one’s neighbor.

Likewise, the Greeks can burn the fat and bones and hide of the bull to the gods, and eat the flesh themselves. The blood sacrifice demanded by the Furies is commuted to the civic service required by the Eumenides. In the Upanishads, the Bhagavadgita, and the sermons of the Buddha, animal sacrifice, asceticism and costly ritual are trumped by moral duty, which is in turn trumped by spiritual submission and compassion.

When the process has been going for a long time, the sacrificed object can become apparently rather trivial. Cucumbers are sacrificed in some African tribal societies; Catholics and Buddhists burn candles; almost all Christians break bread, simultaneously commemorating, re-evoking and symbolically atoning for the bloody sacrifice of the Cross – an act of ritual cannibalism that excuses our real cannibalism. Thus every sacrifice is an act of impurity or violence or waste, that pays for a prior act of greater impurity, but pays for it at an advantage – that is, without its participants having to suffer the full consequences incurred by its predecessor. The punishment is commuted in a process that can be seen as the original dictionary by which we learned higher meanings.

The process of commutation has much in common with the processes of metaphorization, symbolization, even reference or meaning itself. The Christian eucharistic sacrifice of bread not only stands in for the sacrifice of Christ (which in turn stands in for the death of the whole human race); it also means, and in sacramental theology is the death of Christ. The Greek tragic drama both referred to, and was a portion of, the sacrificial rites of Dionysus – both a use and a mention, as the logicians say, or both a metaphor and a synecdoche, in the language of the rhetorician. The word commutation nicely combines these senses. In general use, it means any substitution or exchange, as when money in one currency is changed into another, or into small change, or when payment in one form is permitted to be made in another. In alchemy, it can be almost synonymous with transmutation, as of one metal into another. In criminal jurisprudence, it refers to the reasoned lightening of a just punishment to one which is less severe, but which is juridically taken as equivalent to it. In electrical engineering, it is the reversal of a current or its transformation between direct and alternating current. In mathematical logic, it refers to the equivalency of a given operation, such as A multiplied by B, to its reverse, B multiplied by A.

Thus sacrifice is the meaning of meaning. What this implies for our own time is that the death of sacrifice is the death of meaning; that the crisis in modern philosophy over the meaning of the word reference – and this is the heart of it – has its roots in the denial of commutativeness; and that for reference and meaning to come back to life, some deep sacrifice is required. Fact is bonded to theory in science by the costly work of experiment. Price is bonded to utility in economics by the hard knocks of the marketplace. Good intentions are welded to actions by the sacrificial submission of the donor to the real needs and wants of the recipient. Lofty artistic conceptions are realized as beauty in paint or words or stone or sound by the exacting and even agonizing ordeal of learning and exercising the craft. When the pain of the commutative process is denied, the bond is broken.

How could this denial have taken place? When we think of the history of sacrifice, the answer is obvious. Spiritual submission and compassion for the poor are separated by so many stages of commutative transformation from the original human sacrifice that the connection can easily be lost, both by forgetfulness and as a convenient concealment of the shame of our good behavior’s shameful and atrocious origins. Even the honest Socrates argued in The Republic that the dreadful doings of the creator-gods should be concealed, by a noble lie, from the good citizens of his ideal community. If Passover and Holy Communion become polite ceremonies among social peers, their origins in blood and atrocity – and thus in the sacred and terrible mysteries of the human body – can be lost. If the derivatives traded by Icelandic government executives can no longer be traced back – and nobody wants to inspect them closely enough to trace them back – through the insurance policy against default taken out by a Japanese trader in bundled mortgages, and the bank that bundled them and used them as collateral, and the mortgage agent that convinced the speculative Florida homebuyer with twenty-five maxed-out credit cards, to the physical McMansion that constitutes some tiny fraction of its real value, then the bond of monetary meaning is lost. If one can only understand a conceptualist installation in a gallery if we trace its origins in critical theories based on recent performance pieces, based on other critical theories about commercial simulacra that derive from neo-Marxist concepts of commodification, themselves founded on protest against Victorian mass-produced decorative art, it is easy to forget the connection to anything living or experienced – and maybe convenient to do so.

When the bond breaks, it leads usually to some catastrophic bubble or inflationary explosion, either in the realm of the signifier or of the signified, or both. Science goes wrong when theory and data get separated. What follows is a proliferation of meaningless data-gathering or an arms-race of empty theorizing, or both. When morality goes wrong, we get either brutal expediency (unprincipled action) or hypocrisy (principles not being matched by actions). When law goes wrong, we get excuses for bad behavior or cruel legalism. When religion goes wrong, we get idolatry or puritanical iconoclasm: too many things chasing too few ideas, or too many ideas chasing too few things. When philosophy goes wrong, we get know-nothingism or sophism. When our economy goes wrong, we get hedonistic materialism or the fantastical escalation and inflation of utterly immaterial derivatives and complex but bloodless financial instruments. When art goes wrong, we get a philistine welter of empty prettiness or an arid desert of conceptualism.

The place where a sacrifice takes place is an altar. For a social animal, the altar is its home territory. For a human, the altar is the hearth or the dining table, the place we carve the sacrificial turkey at Thanksgiving or Christmas. The choice of and commitment to one’s homeplace is, extended and abstracted, the choice of an identity, a set of promises constitutive of who one is. It is what we are prepared to defend to the death. The altar is where the idea and the fact, the signified and signifier, the thing and the label match each other.

Thus there may be a deep cultural connection between the current economic crisis and the increasingly abstract and elitist spiral in the postmodern arts and the crash that followed. What I believe happened in the market was that trading experts, recognizing that the central banks would no longer permit inflationary currency spirals from which they could profit, simply switched currency to relatively unregulated financial instruments – oil futures, bundled mortgages, credit default swaps – thereby wresting control of our legal tender from the nation itself. The sovereignty of a nation is anciently embodied in its control of its own currency, the medium of exchange and value, Caesar’s head on the coin, the golden sovereign. The coinage is a nation’s altar, its word, its bond. What the speculators had done was to substitute their own coinage, which they could manipulate at will. When Hitler wanted to destroy the sovereignty of Britain, its altar of exchange, he forced enslaved Jewish printers in Oranienburg and Mauthausen to forge perfect ten pound notes and tried to flood the markets with them.

The word credit comes from the Latin word credo: I believe, I have faith. In the arts, one could well argue that the sustained attack on all our faiths – in the goodness of our Western nations, in the integrity of our signs and symbols and stories, in the truth of science, in our religions, in democracy, in the classical values of virtue and beauty, in the basic meaningfulness of our lives beyond their mortal collection of experiences – helped set the conditions for the great betrayers (Lay, Blagojevich, Madoff) in our political economy.

When we live, as we must, on top of a multitude of teetering inverted pyramids of metaphors, abstractions, and derivatives, we must be careful always to inspect the buttresses and foundations of our flooring, lest the bond to origins, and between thoughts and things, be lost altogether and our house should fall. Maybe we need to revisit the ancient altars, the ancient roots. Maybe, from time to time, the tree of liberty does indeed need the blood of patriots and martyrs, as Jefferson suggested.

In the symbolism and rhetoric of the recent [2008] presidential inauguration, there was a welcome renewal of the language of faith, wresting the term away from the various spiraling and inflationary ideologies that have claimed it. Meanings and values and bonds were being heavily reemphasized. If we can also renew our deep and even shameful sense of what those words mean, we may be on our way to a recovery not only of our economy, but of our artistic culture.

Business

At the Heart of Brand Experience: The Power of Leitmotiv


EDITOR’S NOTE: This essay is reprinted here with the gracious permission of both the author and Interbrand, who published the author’s important and pertinent book Metaluxury: Brands and the Culture of Excellence, which we encourage you to read for its enlightening discussion of the business strategies and philosophies elemental to success in the realm in which classical music lives.

Few characters in modern history are as controversial and divisive as German composer Richard Wagner. Many of his political writings and personal views are rightly considered an indelible and embarrassing stain, forcing virtually all critics to draw a clear distinction between the man and the composer. And even when considering only the latter, his creative work counts both fervent devotees and equally vehement detractors.

There is one point, however, which finds everyone in agreement, and it is Wagner’s unparalleled influence on the history of music and on the wider world of the performing arts. Whether one loves or loathes Wagner’s work, its significance cannot be overstated. Perhaps a simplistic indicator of this is the fact that the adjective “Wagnerian” has transcended the musical vocabulary, and now describes something grandiose and extraordinarily ambitious. There is no equivalent example; independent of the greatness of these composers, expressions such as “Beethovenian” or “Mozartian” have never crossed the borders of music.

Literally hundreds of books have been written about Wagner’s revolutionary, sweeping music; to the extent, for instance, that some of those books focus on a single chord, known as the “Tristan” chord (the four-note combination which introduces the musical drama Tristan und Isolde), which many take as signaling the birth of modern music. To Wagner, however, fundamental as it was, music was an ingredient, which blended with the narrative, the lyrics, the scenography, and the actual staging – all of which he had full authorship of.

He created the stories, such as Parsifal’s reinterpretation of the legend of the Holy Grail. He imagined the characters, inspired by ancient tales, such as the Nibelungs and the Valkyries in the colossal Ring cycle. He accompanied his scores and librettos with prescriptive visual references. And when he had the opportunity to oversee the construction of his own theatre in Bayreuth, Germany, he developed a concept (as we would call it today) combining a number of innovations which now seem obvious: the dimming of the lights in the theatre; the use of stage and lighting effects; and the disappearance of the orchestra from the audience’s view. These three simple, but hugely effective, design choices ensured the audience’s deep engagement. In essence, one could argue that Wagner invented cinema before the technology existed.

All of this shows that Wagner did not conceive his works merely as musical performances or operas. Rather, he was effectively masterminding monumental immersive experiences – and he was doing it to convey precise messages to his contemporaries, be it the creation of a shared Germanic culture through the reinvention of a mythical past, or to expose the dominance of man’s desire over rationality, years before Freud’s work.

Ultimately, Wagner believed in the power of experience to change the way people thought. He spelt it out in one of his best-known quotes: “Imagination shapes reality.”

Concept. Design. Experiences. Messages. Strange as it may seem, there are profound analogies between Wagner’s creative vision and our evolving thinking around brands.

Today, creating compelling experiences is the chief way in which brands can credibly express their raison d’être, as well as what differentiates them. Organizations wanting to extract immense, even disproportionate, value from their brands must, like Wagner, work as polymaths; they must be great storytellers, impeccable orchestrators, innovative designers, consummate engineers, as well as uncompromising perfectionists.

They must (like Wagner) own a single sense of purpose (the message) and bring it alive through emotionally intense content (the music and the drama) and the effectiveness of touchpoints (the staging). Most importantly, they must weave all this into a seamless, cohesive texture.

But how can that be achieved in our fragmented world, where the stage is at once nowhere specifically, and potentially everywhere? Where the audience is not sitting in a theater for hours, but is connecting on demand for minutes? Where each spectator is an active, and sometimes influential, critic?

The answer is, interestingly, in one of the musical tools that Wagner became most famous for:

In order to help us perceive a character’s feelings or motivations, Wagner needed tools at his fingertips. One such technique is his use of fragments of melody, rhythm, or harmony as calling cards of a character, a place, an idea, an object, or a memory. These musical cells, from which he created the whole web of the music, he called leitmotiv. At its simplest, leitmotiv is a straightforward association of a nugget of tune with a character. Every time the character appears, or is mentioned or thought of by someone else, we hear that nugget. In the Ring, every character has his or her own leitmotiv, or signature tune. Other motifs in the story are attached to concepts, such as “spear,” the “gold,” or the “River Rhine.” There are in fact hundreds of leitmotivs in the Ring. They became a vast tapestry on which the music and the story hang.*

It is inspiring to think of this as the brand leitmotiv: a signature concept that the brand owns, and that can be brought to life through a variety of expressions while always being instinctively associated with the brand. Just like in Wagner’s music, the leitmotiv is sometimes hard to distinguish; however, it is always effective in evoking the brand. It’s almost never explicit, but you know when it’s there – you just feel it. And it brings the entire brand experience magically together, giving the brand the status of a ubiquitous, indispensable presence.

A brand’s leitmotiv is not, for instance, a visual, verbal, or aural element; these are, rather, codes. The leitmotiv is the overall, unifying theme and concept that those codes should help express.

This reflects the fact that the days in which a brand could manifest itself through elements of a visual identity are gone. In a multidimensional world, brands must be able to manifest themselves through a far broader and nuanced spectrum of means. Developing a brand leitmotiv is a way of owning a relevant, wider concept that creates salience for the brand. It is also a way of superseding the increasing limitations of traditional intellectual property and creating an association which, if successfully consolidated, results in uniquely strong differentiation – the kind that provides stronger protection than any trade mark could ever guarantee.

burberry
Think of Burberry, a brand that has driven impressive business growth by creating a coherent and compelling experience across a wonderfully diverse set of existing and newly created touchpoints. What makes the Burberry experience particularly effective is its omnipresent leitmotiv, Britishness. Whether it’s the choice of British testimonials or the falling leaves in a pictorial, or even the use of materials and furniture in its Regent Street store, Britishness is what consistently underscores this brand’s presence. Or even its absence, in fact: introduce Britishness as a theme, and, by now, Burberry will be a very likely association.

In retrospect, the turning point for this brand was the shift from owning merely a code – the once over-exposed check pattern – to owning a leitmotiv (a much more flexible, engaging, and purposeful property).

prada
For a brand like Prada, the leitmotiv could possibly be defined as being avant-garde. This echoes through the maison’s bold, provocative product design, the adventurous architecture of its flagship Epicenter stores; it vibrates across the brand’s selective artist collaborations, its landmark Fondazione Prada in Milan, and its involvement in the Venice Biennale. Prada’s leitmotiv is implicit, but it can be felt across every single public act of this brand. As a result, it brings everything beautifully together, giving the brand a salience that goes beyond its industry. This also provides the brand with a strong edge: when you think about it, Prada is very similar (in terms of its Tuscan origin, products, touchpoints, and business model) to the likes of Gucci and Ferragamo. Yet, Prada’s brand leitmotiv allows it to conceive and design an experience that creates, all other things equal, deep differentiation.

Or, think of Red Bull, a brand whose leitmotiv is at the border between energy and bravado. That leitmotiv is at the heart of the entire experience: from its F1 investment to Felix Baumgartner’s near-orbital drop and everything that’s in between, Red Bull has succeeded in creating a relevance that stretches far beyond its product – an energy drink. By finding highly impactful ways of playing to its leitmotiv, this brand has touched audiences that would have been completely indifferent to traditional product-focused communication initiatives.

These examples show the power of the leitmotiv in providing these brands with a “gravitational field” that expands far beyond the reach of their products as such.

To this end, a brand leitmotiv is rooted in, but radically distinct from, constructs such as a purpose, a positioning, or a proposition. While these concepts, in various ways, represent what the brand stands for, the leitmotiv is what will stand for the brand.

The leitmotiv translates a brand’s competitive position into a compelling, universal concept which can be successfully sublimated into a meaningful, narrative experience; an aura that is indispensable in igniting demand and desire in today’s fragmented world.

Endnote

* Howard Goodall, The Story of Music, London: Vintage Publishing, 2013. The historical and musical context reported in this article owes much to this book.

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